Calls
Upload a list from Excel or let your CRM send it via the API. The system dials within allowed hours and retries when nobody answers.
AI voice operator · in Azerbaijani
The AI operator that speaks Azerbaijani
OperatorAI calls your customers for you: it reminds them about payments, confirms appointments, runs surveys and makes offers. It holds a live conversation, answers questions from your knowledge base and writes the result to your CRM.
- Runs on your server
- One-time payment, unlimited calls
- Live in two weeks
AI operator AyselPayment reminder campaign
- AISalam, Elvin bəy! Mən «Nümunə Kredit»in virtual operatoru Ayseləm. Zəng qeydə alınır. Danışmağa vaxtınız var?Hello, Mr. Elvin! I’m Aysel, the virtual operator of Nümunə Kredit. This call is recorded. Do you have a moment?
- CustomerBəli, buyurun.Yes, go ahead.
- AIAylıq ödənişiniz 320 manatdır, ödəniş tarixindən 3 gün keçib. Nə vaxt ödəyə bilərsiniz?Your monthly payment is 320 manat and it’s 3 days overdue. When can you pay?
- CustomerCümə günü ödəyərəm.I’ll pay on Friday.
- AIÇox sağ olun. Cümə, 30 oktyabr tarixini qeyd etdim. Gününüz xoş keçsin!Thank you. I’ve noted Friday, October 30. Have a nice day!
Post-call analysis
- Promise to pay: Yes
- Date: 30.10
- Amount: 320 AZN
- Sentiment: Neutral
What it does
The AI operator handles the call from start to finish
This is not a press-1 phone menu (IVR). Customers speak in their own words; the AI listens, understands the question and follows your scenario.
Talks
In natural Azerbaijani, using your scenario. It answers from the knowledge base, listens to objections and stops talking when interrupted.
Delivers results
A recording, transcript and analysis of every call: did they promise to pay, when and how much. Results go to the dashboard and your CRM.
How it works
From a list to results in five steps
Data
Excel, CSV or API: name, phone, amount, date and any extra fields.
Campaign
Set the AI operator, scenario, call hours, attempts and budget once.
AI calls
Parallel dialing on several lines, live conversation, automatic retries.
Analysis
After the call: a transcript and answers to your questions.
Results
Dashboard, reports, Excel and a webhook to your CRM.
Set up a campaign once: new lists arrive via Excel or the API and calls go out on their own. Your staff only handle the disputed cases.
Industries
Every industry has repetitive calls
Banks and lenders
Overdue payment reminders (days 1–30), promises to pay, card activation, loan offers.
Promise-to-pay rate, collections
Retail and installments
Installment reminders, order and delivery confirmation, satisfaction surveys.
On-time payment, NPS
Insurance
Policy renewal, payment reminders, post-claim surveys.
Renewal rate
Telecom and internet
Overdue subscriptions, plan offers, installation appointment confirmation.
Payments, churn
Clinics and services
Appointment confirmation and reminders, rescheduling, feedback surveys.
No-show rate
Your scenario
Any repetitive call. We write the scenario together and test it in a pilot.
30-day pilot
Features
Every call under control
Recording and transcript
Listen to or read any call. Optionally, the customer’s speech is re-transcribed more accurately after the call.
Automatic analysis
You write the questions: did they promise to pay, by what date, how much. Answers land in a table.
Hours and attempt limits
Call hours, daily limit, pause between attempts and maximum call length.
Budget control
Every call’s cost is recorded in manat. When the budget runs out, the campaign stops on its own.
Do-not-call list
A customer who opts out never gets another call.
Knowledge base
Rates, rules, FAQs: the AI takes prices and terms only from there.
Incoming calls
When a customer calls back, the AI answers too and transfers to staff when needed.
Roles and audit log
Who changed what and when: every action stays in the log.
Analytics
Campaign results on one screen
Answer rate, success, talk time and cost per successful outcome. Which hours get the most answers and which script works better — in numbers.
- Technical report: calls and outcomes by day and hour (Baku time)
- Analysis tool scores compared with the average of all campaigns
- Side-by-side comparison of 2–6 campaigns
- A/B tests: a statistical check shows which of two scripts is better
Campaign analyticsSample figures
Answer rate64%794 of 1,240 calls
Success38%312 of 820 contacts
Average talk time1:42longest 6:15
Cost per success0.39 AZN0.09 AZN per minute
Best time: 18:00–20:00, 71% answer rate
Analysis tool scores
- This campaign
- Average of all campaigns
Integration
Automatic exchange with your CRM
Your CRM or accounting system sends call requests via the API and receives results by webhook. A simple integration usually takes your developer 1–3 days.
- Up to 1,000 calls in a single request
- A unique ID and status for every call
- Signed webhooks, retried for ~2 days
- OpenAPI docs; curl, C#, PHP, Python and 1C examples
POST/api/v1/calls
X-Api-Key: oai_••••••••••••
Content-Type: application/json
{
"campaignId": "7f3c2a90-…",
"phone": "+994501234567",
"name": "Elvin Mammadov",
"externalId": "loan-48213-2026-10",
"data": {
"Debt amount": "320 AZN",
"Due date": "28.10.2026"
}
}Security
Your data stays under your control
It stays with you
The software and database run on your server. Recordings, transcripts and lists are stored on your side.
It is protected
Roles, an audit log and IP restrictions. Only a hash of each API key is stored; webhooks are signed.
It is transparent
The AI account and keys are yours. Call audio goes in real time only to your own AI account.
Savings
The software pays for itself in about 4 months
Example: a mid-size lender with the call volume of 4 operators — ~13,200 talk minutes per month. Business package, support with API.
4 operators, per month4,548 AZNsalary, employer contributions, workspace
With OperatorAI, per month≈1,590 AZNAI usage + support with API
≈2,960 AZNsaved per month
~4 monthsto pay back the Business package (11,900 AZN)
~65%lower costs from the second year
Operator: salary 700 AZN + employer contributions ~137 AZN + workspace, training, supervision ~300 AZN; ~3,300 talk minutes per month. OperatorAI: AI provider ~0.09 AZN/min (0.06–0.12) billed to your account + support with API 399 AZN/month. Telephony is the same in both cases. Excluding VAT.
Launch
Live in two weeks
- Days 1–3
Scenario and knowledge base
Based on your scripts, FAQs and rates. We choose the voice and tone.
- Days 4–7
Installation and SIP
Installation on your server, connecting the AI account and SIP line, user setup.
- Days 8–10
Test calls
50–100 test calls to your staff and scenario fixes based on their feedback.
- Days 11–14
Go live
The first real list, daily reports and KPI tracking.
What we need from you: a server (Windows Server, IIS, PostgreSQL), an AI provider account (we help set it up), a SIP line, your current script and one person responsible for the project.
Questions
Frequently asked questions
What is an AI operator?
Software that holds a live phone conversation with a customer. It calls using your scenario, understands what the customer says, answers questions from the knowledge base and records the outcome. Unlike a press-1 IVR, the customer speaks in their own words.
Which language does the AI speak?
Calls are conducted in Azerbaijani. The admin dashboard is available in Azerbaijani, English, Russian and Turkish.
Do customers know they are talking to a robot?
The scenario opens with the AI introducing itself as a virtual operator and stating that the call is recorded. A customer who opts out never gets another call.
How much does a minute of conversation cost?
The AI provider costs about 0.06–0.12 AZN per talk minute, plus telephony (usually ~0.07 AZN on mobile plans). You pay these directly from your own accounts; the cost of every call is shown in the dashboard.
Will it work with our CRM?
Yes, through a REST API and webhooks: the CRM sends call requests and gets results by call ID or webhook. Without the API you can upload lists from Excel.
What phone line do we need?
A SIP line from a telecom operator or SIP provider, or your corporate PBX (for example, Cisco CUCM). The number of channels on the line sets how many calls run at once.
Where is our data stored?
On your server: the software, database, recordings and transcripts stay with you. Call audio goes in real time only to your own AI account.
How long does the launch take?
Usually two weeks: scenario and knowledge base, installation, test calls and go-live.
Let us call your number
Send us your scenario or current script. Within 3 business days we make a demo call with your scenario and send a written proposal.
Contact us directly
Sahib Babaliyev+994 50 788 77 90
Tural Hamzayev+994 55 552 54 41
Email[email protected]